Cancellation Policy

SR IT SOLUTIONS - Clear cancellation terms for your convenience

CANCELLATION POLICY

This Cancellation Policy outlines the terms and conditions for canceling services with SR IT SOLUTIONS. Please read this policy carefully before making any service requests.

By using our services, you agree to the terms outlined in this cancellation policy.

General Cancellation Policy

Recharge Services

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Account Number, Username, mobile number or any order number you purchase or Recharge for and all charges that result from those purchases.

SR IT SOLUTIONS is not responsible for any purchase or Recharge for an incorrect number or account number.

Internet Service Cancellation

Cancellation Process

In case customer opts for termination of services, s/he has to submit a formal written termination request to SR IT SOLUTIONS. Modem Deposit, if any, would be refunded after adjusting outstanding, if any, from the customer, after modem is returned.

Refund will be made only by cheque/NEFT, irrespective of mode of collection, in favour of the subscriber's name as per the Company's records.

Subscription fee & one-time payments, including installation charges and Modem Rental if any, will not be refunded in any case. No interest will be payable by company on any amount of refund.

Cancellation Timeline

Processing Steps

1

Submit Request

Submit formal written termination request

2

Return Equipment

Return modem and other company equipment

3

Settlement

Outstanding amounts adjusted against security deposit

4

Refund

Refund processed via cheque/NEFT

Company's Right to Terminate

Termination Without Notice

The Company reserves the right to withdraw or terminate the Service without notice in the event of:

  • Wrongful, malicious or fraudulent representation by the Customer
  • Non payment of dues by the Customer
  • Use of the services for illegal purposes
  • Damage to the Company's equipment
  • Resale or unauthorized additional connections
  • Any breach of the terms of this Agreement
  • Complying with government/regulatory orders

Non-Refundable Charges

Charges Not Refunded

  • Subscription fee
  • One-time payments
  • Installation charges
  • Modem Rental charges
  • Any interest on refund amounts

Note: Only modem deposit (if any) will be refunded after adjusting outstanding amounts.

Equipment Return Policy

Return Requirements

All the terminal apparatus, including but not limited to cable modem, drop cable, Ethernet card, if any, and any accessories ("Equipment") installed within or appurtenant to the premises of the Customer in relation to the Services shall remain the property of the Company unless expressly transferred to the Customer in writing.

  • Equipment must be returned in good working condition
  • All accessories must be included
  • Equipment should be returned to company premises
  • Customer is responsible for safe return of equipment

How to Cancel Services

To cancel your services, please contact our customer support team with a formal written request.

Contact Information:

Email: sritsolutions0259@gmail.com

Phone: +91 1252 298 000

Working Hours: Monday-Friday, 9 AM-6 PM

Address: Akbarpur, Redhu Complex, Behind Court Complex, Near Dudi Hospital, Loharu, Distt Bhiwani, Haryana 127201

Important Notes

Please Remember

  • All cancellations must be submitted in writing
  • Equipment must be returned before refund processing
  • Outstanding amounts will be deducted from security deposit
  • Refunds are processed only via cheque/NEFT
  • No interest is payable on refund amounts
  • Company reserves the right to terminate services without notice

Last updated: January 10, 2025 | SR IT SOLUTIONS Cancellation Policy