Privacy Policy

PRIVACY POLICY

This Privacy Policy (the "Policy") sets out how SR IT SOLUTIONS, handles or deals with your Personal Information including Sensitive Personal Data which SR IT SOLUTIONS collects, receives, possesses, stores, deals or handles while you use SR IT SOLUTIONS's website, applications (hereinafter called as "apps") and services (collectively, "SR IT SOLUTIONS Products") or otherwise interact with us during the course of our relationship.

This Policy should be read with the Terms of Use at our web site Terms and Conditions of Customer Acquisition Form (CAF) for SR IT SOLUTIONS's Services, End User Agreement of SR IT SOLUTIONS's any other terms agreed, document executed / signed by you, as may apply.

Registration, usage or purchase of any of SR IT SOLUTIONS's Products implies your express consent and agreement to this Policy.

This Policy may be modified in view of changes in business, technology, regulatory framework and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modifications.

Collection Of Information

To facilitate your seamless access to SR IT SOLUTIONS Products, billing, innovation, improvement, marketing and promotion and / or for complying with regulatory obligations, SR IT SOLUTIONS may collect the following types of information:

Use Of Information

The information provided by you to us is used for a number of purposes connected with our business operations which may include the following:

• Verify your identity, access, privileges assigned and relationship with us.
• Provisioning of products/services, testing or improvement of services, recommending various products or services;
• to understand how you and other users are using the SR IT SOLUTIONS Services and our other products and services in order to make them better;
• Processing your requests, enquiries and complaints, customer services and related activities;
• Communicating about SR IT SOLUTIONS's Products including bills, invoices, confirmations, notices, updates, security alerts, support and administrative messages, existing or new offers, content, advertisements and promotional messages, user surveys, key policies or other administrative information;
• to respond to your complaints, service requests, comments and questions and provide customer service;
• to provide periodic maintenance and support to the SR IT SOLUTIONS Services, including automatic software updates;
• Analytics and reviews for improvement of our services;
• to personalize your experience, suggest and offer you relevant content and display marketing and advertising tailored to your preferences on other SR IT SOLUTIONS Services, Third Party Channels, and other third party websites, apps, platforms and devices;
• Improving your experience while using our services by presenting advertising, products and offers tailored to you;
• for marketing purposes, including sending you emails and text messages about products, events, promotions and offers from SR IT SOLUTIONS or its partners or advertisers;
• Completing your purchase / transaction;
• to enforce our terms and conditions or protect our business, partners or users;
• to protect, investigate, and deter against fraudulent, unauthorized, infringing or illegal activity;
• Compliance with law and directions of law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems; and
• Other usages that you may consent to.

We will make best efforts to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws.

SR IT SOLUTIONS may at its discretion engage Third Parties i.e., a Service Provider who associates with SR IT SOLUTIONS and is involved in handling, managing, storing, processing, protecting and transmitting information of SR IT SOLUTIONS and shall include all Sub-Contractors, Consultants and / or the representatives of such third party. Such third party though external to SR IT SOLUTIONS shall be subject to contractual commitment to adhere to SR IT SOLUTIONS's guidelines as to management, treatment and secrecy of Personal Information.

Any comments, messages, blogs, scribbles etc. posted / uploaded / conveyed / communicated by you on the public sections of the apps/website becomes published content and is not considered personal information subject to this Policy. You may request that such information be taken down and, we may attempt to remove any such information if it is technically feasible to do so and as per the applicable laws.

We shall use Non-Personal Information automatically collected and stored by us to understand and analyze trends, to administer our services, to learn about user behavior on the apps and while using our services, to gather demographic information about the user base as a whole and to measure traffic patterns on our network and apps. As Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information at our discretion.

Transfer Of Information

SR IT SOLUTIONS may transfer your Personal Information or other information collected, stored, processed by it to any other entity located in India or outside only in case it is necessary for providing services to you or if you have consented (at the time of collection of the relevant information) to the same. In the event of such transfer same level of data protection as is adhered to by us, will be ensured.

Sharing And Disclosure

We do not sell or rent personal information to any third party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below:

Storage, Retention And Security

We have adopted reasonable security practices and procedures, in compliance with applicable policy, to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of Personal Information. Additionally, we have adopted measures to ensure that your personal information is accessible to our employees or partners employees strictly on the need to know basis.

Our website, applications, portals, and network equipment have industry standard security precautions in place to protect the loss, misuse and alteration of information which is in our environment. Whenever you change or access your account information, we facilitate the use of secure systems. The information in our custody and control is protected by adherence to reasonable security procedures in order to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us.

Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form.

We may enter into agreement with third parties to collect, store, process your information or data but under full compliance with applicable laws. These third parties may have their own security standards to safeguard your information or data and we will require such third parties to adopt reasonable security standards to safeguard your information / data on commercially reasonable basis.

We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.

Third Party Websites, Applications And Services

SR IT SOLUTIONS Application/website may include links to other websites/applications. Such websites/application are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide may be governed by the privacy policy of the operator of the website/application you are visiting.

Whenever you request us to share your information with a third party website or application (for example, login to a third party using your user ID), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same. In such a case, SR IT SOLUTIONS will not be in control of the information (shared with the third party website/application or data generated based on your usage on that website/application) and SR IT SOLUTIONS's privacy policy will not be applicable. The third party website/application will handle the information according to their own privacy policy. The customer shall read and provide consent to the third party's privacy policy before requesting SR IT SOLUTIONS to share the information.

Access, Correction And Deletion

We shall make all efforts to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consent to provide such information or data.

Based on technical feasibility, we will provide you with the access to all your personal and sensitive personal information that we maintain about you. We will perform verification before providing you access to this information.

You may request access, correction or updation and deletion of the information by contacting SR IT SOLUTIONS or by visiting our website.

You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our services. Additionally, we may not be able to process your request of correction, updation or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.