Refund Policy

SR IT SOLUTIONS - Transparent refund procedures for your peace of mind

REFUND POLICY

At SR IT SOLUTIONS, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be processed and the procedures to follow.

Please read this policy carefully before making any purchases or transactions with our services.

General Refund Policy

Recharge Services

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Account Number, Username, mobile number or any order number you purchase or Recharge for and all charges that result from those purchases.

SR IT SOLUTIONS is not responsible for any purchase or Recharge for an incorrect number or account number.

Refund Eligibility

When Refunds Are Available

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on sritsolutions0259@gmail.com or posting us a message on the mobile which available in Contact US page.

In such a scenario you will be entitled to a full refund.

Refund Process

Required Information

We request you to include in the email the following details:

  • Order number or the mobile number or user account number
  • Username
  • Recharge value
  • Transaction date and Order Number

SR IT SOLUTIONS shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

Refund Timeline

Processing Time

1

Initial Contact

Contact us within 24 hours of transaction completion

2

Investigation

We investigate the transaction and verify the issue

3

Refund Processing

Refund processed within 7 working days of email receipt

How to Request a Refund

Contact Methods

Email Support

Send your refund request to:

sritsolutions0259@gmail.com

Mobile Support

Contact us via mobile number available on our Contact Us page

+91 1252 298 000

Important Notes

Please Note

  • Refunds are only available for transactions where payment was charged but service was not delivered within 24 hours
  • All refund requests must include complete transaction details
  • Refunds will be processed to the original payment method
  • Processing time is 7 working days from the date of email receipt
  • We reserve the right to investigate all refund requests

Non-Refundable Items

Services Not Eligible for Refund

  • Successfully completed recharge transactions
  • Services used or consumed
  • Transactions completed more than 24 hours ago
  • Services where incorrect account details were provided by the customer
  • Any charges incurred due to customer error

Need Help?

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team.

Customer Support:

Email: sritsolutions0259@gmail.com

Phone: +91 1252 298 000

Working Hours: Monday-Friday, 9 AM-6 PM

Address: Akbarpur, Redhu Complex, Behind Court Complex, Near Dudi Hospital, Loharu, Distt Bhiwani, Haryana 127201

Last updated: January 10, 2025 | SR IT SOLUTIONS Refund Policy